@misc{10498/33923,
year = {2017},
url = {http://hdl.handle.net/10498/33923},
abstract = {Purpose: To summarize the knowledge about the aftermath of adverse events (AEs) and develop a recommendation set to reduce their negative impact in patients, health professionals and organizations in contexts where there is no previous experiences and apology laws are not present. Data sources: Review studies published between 2000 and 2015, institutional websites and experts' opinions on patient safety. Study selection: Studies published and websites on open disclosure, and the second and third victims' phenomenon. Four Focus Groups participating 27 healthcare professionals. Data extraction: Study characteristic and outcome data were abstracted by two authors and reviewed by the research team. Results of data synthesis: Fourteen publications and 16 websites were reviewed. The recommendations were structured around eight areas: (i) safety and organizational policies, (ii) patient care, (iii) proactive approach to preventing reoccurrence, (iv) supporting the clinician and healthcare team, (v) activation of resources to provide an appropriate response, (vi) informing patients and/or family members, (vii) incidents' analysis and (viii) protecting the reputation of health professionals and the organization. Conclusion: Recommendations preventing aftermath of AEs have been identified. These have been designed for the hospital and the primary care settings; to cope with patient's emotions and for tacking the impact of AE in the second victim's colleagues. Its systematic use should help for the establishment of organizational action plans after an AE.},
publisher = {Oxford University Press},
keywords = {patient safety},
keywords = {second victim},
keywords = {third victim},
keywords = {safety management},
keywords = {medical errors},
keywords = {professional–patient relations},
keywords = {physicians},
keywords = {nurses},
keywords = {organizational policy},
title = {Lessons learned for reducing the negative impact of adverse events on patients, health professionals and healthcare organizations},
doi = {10.1093/INTQHC/MZX056},
author = {Mira, José Joaquín and Lorenzo, Susana and Carrillo, Irene and Ferrús, Lena and Silvestre, Carmen and Astier, Pilar and Iglesias Alonso, Fuencisla and Maderuelo, José Angel and Pérez Pérez, Pastora and Torijano, María Luisa and Zavala, Elena and Scott, Susan D. and Aibar, C. and Anglès, R. and Aranaz, J. and Bonilla, A. and Bustinduy, A.J. and Crespillo, C. and Fidel, S.G. and García, Á. and González, A.J. and Guilabert, Mercedes and Gutiérrez, M.J. and Ignacio García, Emilio Francisco and Jurado, J.J.},
}