%0 Journal Article 
%A Martín Navarro, Alicia María
%A Lechuga Sancho, María Paula
%A Medina Garrido, José Aurelio
%T Determinants of BPMS use for Knowledge Management
%D 2023
%@ 1367-3270

%U http://hdl.handle.net/10498/29672
%X Purpose: Companies are increasingly implementing business process management systems (BPMSs) to support their processes. However, there is a gap in the literature regarding whether users also use BPMSs to manage the knowledge needed for processes to be completed. This study analyzes the factors that cause users to use BPMSs to manage the knowledge required in business processes.
Design/methodology/approach: The paper proposes an original model that integrates two successful information system models applied to BPMSs and Knowledge Management Systems (KMSs). To test the hypotheses derived from this new model, data were collected from 242 mature BPMS users from 12 Spanish and Latin American companies. Structural equation modeling with AMOS was used to examine the model.
Findings: Users’ perceived usefulness of a BPMS when using it for knowledge management (KM) is the only factor influencing them to use it for KM.
Originality: This model is the first empirically validated model to successfully analyze BPMS users’ tendency to use BPMSs as a tool to support necessary KM in processes.
Practical implications: This study has practical implications for managers wishing to successfully implement a BPMS to support processes and for employees to use the knowledge embedded in the tool. The latter will only happen if users perceive the tool’s usefulness for KM.

%K BPM
%K BPMS
%K Success Model
%K Business Process Management
%K Business Process Management System
%K KM
%K Knowledge Management
%K End-users
%K Structural Equation Model
%K SEM
%~ Universidad de Cádiz