Ciencia aplicada a los cuidador@s en el entorno del hogarla comprensión empática como medio para el buen cuidado

Abstract

Purpose– This study aims to analyze the well-being experience of home care workers regardless of the service management model. It also aims to analyze their emotional experiences of their activity and workingconditions. Design/methodology/approach– This study, using a mixed qualitative and quantitative analysis, allows a combined analysis for a better understanding of the well-being experience of home care workers. Findings– Home care workers experience intrinsic job satisfaction and demonstrate this with positive emotionsregardlessoftheirworksituation. Practical implications– Caring for the carer should be a business value. Measures oriented toward workers’ comfort generate greater happiness and commitment, which is automatically transferred to the quality of the care providedandreducesthepsychosocialrisksoftheirprofessionalactivity. Social implications– Visualizingthesocialreality ofanessential professionthroughresearchgenerates verifiable evidencethat will help to improvetheworkingconditionsofhomecareworkersinSpain. Originality/value– To the best of the authors’ knowledge, this pioneering study in Spain introduces a greater understandingofhowhomecareworkersinSpainexperiencetheirworkreality.