Tourism Innovation in the Post-Covid-19 Era: A Systematic Review of the Literature

Abstract

The objective of this work is to carry out a systematic review of the literature that allows a summary and categorization of the knowledge, existing around the innovation practices used in the tourism industry to survive the post-era COVID-19. To carry out the proposed literature review, the following electronic databases have been used: Science Direct, Web of Science (WOS), and ABI / INFORM. In the Science Direct database, the search pattern formed by the following string of terms has been followed: “post-COVID AND tourism AND innovation”. However, in, WOS and ABI / INFORM, the terms “tourism” and “innovation” were replaced by the expressions “touris *” and “innovat *”, respectively, thus allowing the search for terms with the same root to be broadened. As a result, it can be seen that there is a reduced demand for tourism products and services as a consequence, among other reasons, of the lack of confidence of tourists due to the consequences of the health crisis caused by COVID-19, for which tourism organizations and Public institutions, as the main stakeholders, propose certain solutions that materialize in actions to achieve the desired results.