RT journal article
T1 Determinants of BPMS use for Knowledge Management
A1 Martín Navarro, Alicia María
A1 Lechuga Sancho, María Paula
A1 Medina Garrido, José Aurelio
A2 Organización de Empresas
K1 BPM
K1 BPMS
K1 Success Model
K1 Business Process Management
K1 Business Process Management System
K1 KM
K1 Knowledge Management
K1 End-users
K1 Structural Equation Model
K1 SEM
AB Purpose: Companies are increasingly implementing business process management systems (BPMSs) to support their processes. However, there is a gap in the literature regarding whether users also use BPMSs to manage the knowledge needed for processes to be completed. This study analyzes the factors that cause users to use BPMSs to manage the knowledge required in business processes.Design/methodology/approach: The paper proposes an original model that integrates two successful information system models applied to BPMSs and Knowledge Management Systems (KMSs). To test the hypotheses derived from this new model, data were collected from 242 mature BPMS users from 12 Spanish and Latin American companies. Structural equation modeling with AMOS was used to examine the model.Findings: Users’ perceived usefulness of a BPMS when using it for knowledge management (KM) is the only factor influencing them to use it for KM.Originality: This model is the first empirically validated model to successfully analyze BPMS users’ tendency to use BPMSs as a tool to support necessary KM in processes.Practical implications: This study has practical implications for managers wishing to successfully implement a BPMS to support processes and for employees to use the knowledge embedded in the tool. The latter will only happen if users perceive the tool’s usefulness for KM.
PB Emerald Group Publishing LTD
SN 1367-3270
YR 2023
FD 2023
LK http://hdl.handle.net/10498/29672
UL http://hdl.handle.net/10498/29672
LA eng
DS Repositorio Institucional de la Universidad de Cádiz
RD 07-nov-2026