RT journal article
T1 Feeling safe or unsafe in prehospital emergency care: A qualitative study of the experiences of patients, carers and healthcare professionals
A1 Péculo-Carrasco, Juan Antonio
A1 Sola Perea, Helena de
A1 Casal-Sánchez, María del Mar
A1 Rodríguez Bouza, Mónica
A1 Sánchez-Almagro, César Pedro
A1 Failde Martínez, Inmaculada
A2 BiomedicinaBiotecnología y Salud Pública
A2 Economía General
A2 Enfermería y Fisioterapia
K1 feeling safe
K1 feeling unsafe
K1 focus groups
K1 healthcare professionals’
K1 perceptions
K1 patient safety
K1 patient's perceptions
K1 prehospital emergency care
K1 qualitative research
AB Aims and objectives: To determine the feelings of safety among patients taken to hospital after requesting urgent care, based on their experiences and those of their carers and prehospital emergency care professionals.Background: Little research has been performed into the perception of safety in prehospital emergency care settings worldwide, from either the perspective of the patients or from that of healthcare professionals.Design: Exploratory qualitative study using focus groups in Spain.Methods: The participants were patients that requested care through the emergency telephone service, their carers and the professionals of the emergency care teams. The structured sampling design was based on an intentional, nonprobability selection following pragmatic criteria. Seven groups of patients/carers and two groups of professionals were formed (65 participants). The recordings were fully transcribed before their validation and codes were assigned to ensure anonymity. The ATLAS.ti software was used for the analysis. The authors took into account the COREQ checklist for qualitative studies.Findings: Neither group provided a clear definition of the meaning of feeling safe. It appeared easier to give examples that had a positive or negative influence on their perception of feeling safe. During the analysis of the discourse, six categories were detected after grouping the related codes.Conclusions: For most of the patients' feeling of being safe or very safe arose from the perception of calmness, trust and protection. Defining the perception of safety was not easy. The factors with the greatest effect on feeling safe were related to Information and communication, Person-centred care and Professional competency, without losing sight of other factors such as Accessibility and response times of the emergency teams, Equipment and Healthcare setting.Relevance to clinical practice: The findings could be used as a knowledge base in future research and for implementing procedures for improving perceptions of safety among patients.
PB Wiley
SN 0962-1067
YR 2020
FD 2020-12-01
LK http://hdl.handle.net/10498/34305
UL http://hdl.handle.net/10498/34305
LA eng
DS Repositorio Institucional de la Universidad de Cádiz
RD 06-nov-2026