RT journal article T1 The collective labour agreement as a key tool for driving corporate social responsibilitybanking sector analysis T2 La negociación y el convenio colectivo como herramientas claves para el impulso de la responsabilidad social: análisis en el sector bancario A1 Biedma Ferrer, José María A1 López Fernández, Macarena A1 Romero Fernández, Pedro Miguel A2 Organización de Empresas K1 corporate social responsibility K1 labour relations K1 human resources K1 socially responsible practices K1 collective labour agreement K1 collective bargaining K1 responsabilidad social corporativa K1 función de recursos humanos K1 relaciones laborales K1 prácticas socialmente responsables K1 convenios colectivos K1 negociación colectiva AB In this paper we focus on the role of the human resources department, specifically in the area of labour relations, analysing how collective bargaining and collective agreement can be key mechanisms for the development of corporate social responsibility (CSR) through the incorporation of CSR practices that can currently be found in different instruments and documents of organizations (i.e., equality plans, codes of conduct, annual reports, etc.), but not in collective labour agreements. Results are shown for Santander Bank (SB) and Bilbao Vizcaya Argentaria Bank (BBVA) because they are two of the main players in the Spanish financial sector. The results indicate that both groups are involved with the development of CSR policies; however, these practises are not spelled out in their collective agreements. It is argued that a CSR policy could be an incentive that would allow firms to attract, retain, and motivate their employees and gain a source of competitive differentiation thanks to the binding force of the collective agreement. PB Institute of Applied Business Economics SN 1131-6837 YR 2017 FD 2017 LK http://hdl.handle.net/10498/35364 UL http://hdl.handle.net/10498/35364 LA eng DS Repositorio Institucional de la Universidad de Cádiz RD 09-nov-2026