RT journal article
T1 COTriage: Applying a Model-Driven Proposal for Improving the Development of Health Information Systems with Chatbots
A1 García Garía, Julián A.
A1 Sánchez Gómez, Nicolás
A1 Escalona, María José
A1 Ruiz Carreira, Mercedes
A2 Ingeniería Informática
AB Today, organizations require innovative and flexible solutions to digitize and automatetheir processes—particularly those processes designed to obtain information fromusers. Chatbots are one of the most widely used technological options for automatingprocesses. This article aims to integrate chatbot technology with health informationsystems (HISs) to improve the execution of health-care processes. Specifically, itpresents the COTriage framework, which proposes model-driven mechanisms forimproving the design and development of process-oriented HISs with chatbot-basedtriage process integration. The proposal was also instantiated with the COVID-19 triageprocess and assisted reproduction treatment processes on iMedea (a real HIS). Finally,the proposal was discussed considering the acceptance of end users, as well as thedegree of efficiency and effectiveness achieved by the software team who appliesCOTriage on our case study.
PB IEEE Computer Society
SN 1941-045X
YR 2024
FD 2024
LK http://hdl.handle.net/10498/35584
UL http://hdl.handle.net/10498/35584
LA eng
DS Repositorio Institucional de la Universidad de Cádiz
RD 10-nov-2026