RT journal article
T1 Is User Perception the Key to Unlocking the Full Potential of Business Process Management Systems (BPMS)? Enhancing BPMS Efficacy Through User Perception
A1 Martín Navarro, Alicia María
A1 Lechuga Sancho, María Paula
A1 Szelągowski, Marek
A1 Medina Garrido, José Aurelio
A2 Organización de Empresas
K1 Business Process Management Systems
K1 BPMS
K1 User Perception
K1 System Quality
K1 Information Quality
K1 System Dependency
AB This study investigates factors influencing employees' perceptions of the usefulness of BusinessProcess Management Systems (BPMS) in commercial settings. It explores the roles of systemdependency, system quality, and the quality of information and knowledge in the adoption and useof BPMS. Data were collected using a structured questionnaire from end-users in various firms andanalyzed with Partial Least Squares (PLS). The survey evaluated perceptions of service quality, inputquality, system attributes, and overall system quality. The findings indicate that service quality, inputquality, and specific system attributes significantly influence perceived system quality, while systemdependency and information quality are predictors of perceived usefulness. The results highlightthe importance of user training, support, and high-quality information in enhancing satisfactionand BPMS. This research offers empirical evidence on the factors impacting user perceptions andacceptance, emphasizing the need for user-centric approaches in BPMS.
PB IGI Global
SN 1546-5012
YR 2025
FD 2025
LK http://hdl.handle.net/10498/36431
UL http://hdl.handle.net/10498/36431
LA eng
DS Repositorio Institucional de la Universidad de Cádiz
RD 09-nov-2026