TY  - GEN 
AU  - Gómez Carmona, Diego
AU  - Paramio Leiva, Alberto
AU  - Cruces Montes, Serafín Jesús
AU  - Marín Dueñas, Pedro Pablo
A4  - Marketing y Comunicación
PY  - 2022
SN  - 0212-6567
SN  - 1578-1275
UR  - http://hdl.handle.net/10498/26533
AB  - Objective: To explain using a structural equation model to patient satisfaction by analysing confidence in preventive measures against COVID-19 as an antecedent of this satisfaction and the effect that these measures have on the antecedents of service...
LA  - eng
PB  - EDICIONES DOYMA S A
KW  - Satisfaction
KW  - COVID-19 protocol
KW  - Quality
KW  - Perceived value
KW  - Prevention
TI  - Impact of COVID-19 prevention measures on health service quality, perceived value and user satisfaction. A structural equation modelling (SEM) approach
DO  - 10.1016/j.aprim.2021.102178
ER  -