TY - GEN AU - Ravina Ripoll, Rafael AU - Siddiqui, Faiza AU - Yusheng, Kong AU - Aden, Abdiaziz S. A4 - Organización de Empresas PY - 2024 SN - 2078-5585 SN - 2078-5976 UR - http://hdl.handle.net/10498/31758 AB - Purpose: This article establishes a connection between entrepreneurial orientation (EO) and firm performance, exploring the mediating effects of knowledge-based capabilities (KBC), social media use capabilities (SMUCs) and customer relationship... LA - eng PB - AOSIS KW - entrepreneurial orientation KW - firm performance KW - knowledge-based dynamic capacities KW - customer relationship management KW - social media use KW - environmental dynamism TI - Dynamic firm performance: Entrepreneurship, knowledge, social media, customer relationship management, environment DO - https://doi.org/10.4102/sajbm.v55i1.4346 ER -