TY  - GEN 
AU  - González, Marcos
AU  - Lillo, Rosa Elvira
AU  - Ramírez Cobo, Josefa
A4  - Estadística e Investigación Operativa
PY  - 2024
UR  - http://hdl.handle.net/10498/32523
AB  - In this paper we analyze the well-known “Anonymous bank” call center dataset from a queueing science viewpoint. For this purpose, fitted distributions for both the inter-arrival and service times as well as for customers patiences are integrated in a...
LA  - eng
KW  - Call center
KW  - Markovian arrival process
KW  - Lognormal distribution
KW  - Overdis- persion
KW  - Impatient customers
KW  - Queueing Science
TI  - Call center data modeling: a queueing science approach based on Markovian arrival processes
ER  -